FAQ

1. Do I need to have an account to shop with you? 

   Ans : You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.

2. How can I change my shipping address? 

   Ans : Yes, you can edit or add a new shipping address by logging in to your account. Please sign in and click on ‘My Account’. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out in case the order is not processed.

3. How do I create an account? 

   Ans : Click on ‘Create an Account’ mentioned on our homepage, you will be promoted to a page on which you will be required to fill out personal details in order create your account.

4. What if I forget my password? 

   Ans : Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email ID to re-set your password. After your credentials have been verified, you will be able to create a new password.

5. How long will my order take to arrive? 

   Ans : You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 days to arrive; whereas, international orders normally take 7-8 days.

6. What does it mean if I don’t receive a sales invoice via email/SMS after I check-out? 

   Ans : If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed.

7. How many times does the courier service agent attempt to deliver my order? 

   Ans : You will be contacted by the courier service agent 8 hours before the delivery time, if you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically cancelled if you fail to receive the order the second time as well.

8. Does adding an item to the cart means that the item is reserved? 

   Ans : Just adding the product in the cart does not mean the product is reserved. The product is not yours until you pay for it and place an order.

9. What is the difference between ‘add to wishlist’ and ‘add to cart’? 

   Ans : "Add to wishlist" means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.

10. What happens if my payment fails? 

    Ans : The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.